Digital media

IVR

Call Center Solutions

Comprehensive suite of contact center applications..

The rigidity of legacy contact center solutions worked against business agility, impeding the organization’s ability to quickly respond to changes in the marketplace. Optimus offers latest contact center solutions that deliver the benefits of customer relationship and customer service technology to the fastest growing segment of the multi-billion dollar contact center market.

Small and medium enterprises, departments/branches of large enterprises and outsourcers need contact center technology to provide high-quality support and interactive services for their customers.

Our Contact Center offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration.

Call Centre Solution Type-

1. Server Based Solution – HMP based Solution with combination of E1 and SIP or Only SIP based dialer.

2. EPABX Based Solution - The Call Dialer can be integrated with any EPABX available in the market on E1/SIP Links. Integration with EPABX TAPI or CSTA shall add to the performance of the system. (In Premise)

3. On Premise, Hosted or Cloud based

Advantages of Optimus Call Center Solutions -

Increase the productivity of call center agents
Immediate, measurable improvements to contact rates as only successfully connected calls are routed to agents
Maintain high call volumes
Improve the customer experience
Adhere to changing regulations
Retain a motivated, productive workforce
Realize a greater return on investment
Reduces workforce turnover or headcount
ACD with skills based routing
Blended Outbound and Inbound calls
CRM with screen pops
Voice recording & Conferencing
Predictive Dialer with multiple campaigns
Real-time reporting and billing